ey999's Privacy Policy
Your personal information is a sacred trust to us — learn in detail here how we collect, use, and store it with the highest level of security.
Introduction and Applicability
ey999 ("we", "us", or "platform") is an online gaming and entertainment platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect the personal information of every individual ("you" or "user") who accesses our website ey999.cam and uses our services.
By registering on our platform or using our services, you consent to this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our platform. This Policy should be read together with our Terms and Conditions.
This Policy may be updated at any time. In the event of important changes, we will notify users appropriately. The latest version of the Policy will always be available on this page.
What Information We Collect
Identity Information
Full name, date of birth, national identity card number (for age verification), email address, and other information provided at the time of registration.
Financial Information
Deposit and withdrawal transaction records, mobile banking numbers (bKash, Nagad, Rocket, Upay) — full account numbers are never stored.
Technical Information
IP address, browser type and version, device type, operating system, referrer URL, and session logs.
Usage Information
Gaming history, betting records, session duration, preferred game categories, and navigation patterns within the platform.
How We Collect Information
We collect information in the following ways:
- Information You Provide Directly: What you voluntarily provide during registration forms, account verification, customer service communication, and deposit or withdrawal processes.
- Automatic Collection: When you access our website, technical information is automatically collected through cookies, log files, web beacons, and similar technologies.
- Third Parties: Transaction verification data from payment processors (bKash, Nagad, Rocket, Upay) and data received from fraud prevention services.
Purpose of Using Information
We use the information collected for the following legitimate purposes:
Service Operations
Account creation and management, transaction processing, providing gaming services, and technical support.
Security and Verification
Identity verification (KYC), age confirmation (21+), fraud detection, and anti-money laundering.
Improvement and Analysis
Improving platform performance, enhancing user experience, and planning new features.
Responsible Gaming
Monitoring gaming behaviour to identify potentially harmful patterns and intervening where necessary.
We never sell or rent your information to advertising third parties. Any sharing of information takes place only under the conditions set out in Section 5 of this Policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve the quality of our services and personalise your experience. A detailed description of our use of cookies is provided below:
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security tokens, and ensuring core service functionality. | Until end of session |
| Functional Cookies | Storing language preferences, interface settings, and personalised experience data. | Up to 1 year |
| Analytics Cookies | Measuring site traffic, analysing page visits, and using data to improve services. | Up to 6 months |
| Security Cookies | Detecting suspicious activity, preventing bots, and protecting accounts. | Up to 30 days |
You can control or disable cookies by changing your browser settings. However, disabling essential cookies may cause some core features of the platform to not function properly.
Information Sharing and Disclosure
ey999 gives the highest priority to the confidentiality of your personal information. We share information only in the following limited circumstances:
- Service Providers: With essential third-party service providers such as payment processors (bKash, Nagad, Rocket, Upay), technical infrastructure, game providers, and customer service tools, who operate under strict confidentiality agreements.
- Legal Obligations: Where disclosure of information is legally required in response to a court order, a request from a regulatory authority, or a valid request from a law enforcement agency.
- Fraud and Security: With specific security services for the prevention of financial crimes, fraud, or platform security breaches.
- Business Transfers: In the event of a business merger, acquisition, or asset sale, where the new party will be bound to comply with this Privacy Policy.
- With Your Consent: Information may be shared in any other circumstance with your explicit approval.
Data Security Measures
We apply industry-standard technical and organisational security measures to protect your information from unauthorised access, alteration, disclosure, or destruction:
SSL/TLS Encryption
All data transmissions are protected by high-grade SSL/TLS encryption.
Data Encryption
Sensitive stored data such as passwords and financial details are kept in encrypted form.
Regular Audits
System security is ensured through regular security testing and vulnerability assessments.
While we make every effort, it is not possible to guarantee 100% security for data transmission over the internet. You are responsible for keeping your account password confidential and avoiding logging in from unfamiliar devices.
Data Retention Period
We retain your information for as long as necessary to fulfil the purposes for which it was collected, and in compliance with applicable legal obligations:
- Account Information: For the duration the account is active and for a set period after closure as required by applicable legal requirements.
- Financial Transaction Records: For the period required to meet financial regulatory obligations and auditing requirements.
- Gaming History: For the period necessary for responsible gaming monitoring and dispute resolution.
- Communication Records: For a set period in the interest of improving customer service standards and resolving disputes.
- Technical Logs: For a limited period necessary for security review.
Once the need has passed, we securely delete your information or anonymise it in a way that it is no longer linked to you.
Your Data Rights
User Rights
Right of Access
You have the right to know what information we hold about you. You can contact us at any time to request a copy of your stored information.
Right to Rectification
If information stored in your account is incomplete or incorrect, you may request that it be corrected. We will make the necessary changes as soon as possible.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business requirements.
Right to Restriction of Processing
In certain circumstances you may request that the processing of your information be restricted, such as when you are questioning the accuracy of the information.
Data Portability
The right to receive information you have provided in a structured, commonly used format and, where applicable, to transfer it to another service.
Right to Object
The right to object to the processing of your information for specific purposes (such as marketing). Contact us to stop marketing communications.
To exercise these rights or for any questions, please contact our support team. We are obliged to respond to verifiable requests. In some cases, it may not be possible to fulfil a request in full due to legal obligations.
Protection of Minors' Privacy
ey999 is a platform operated solely for individuals aged 21 and above. We do not knowingly collect any personal information from individuals under the age of 21.
Through an age verification process at the time of registration, we ensure that only adults can use our services. If any account is found to belong to a minor, we will immediately close that account and delete the associated information.
If you believe a child or minor has provided information on our platform, please contact us immediately.
Third-Party Links and Services
Our platform may include third-party services such as game providers (e.g. Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, Ezugi) and payment services.
These third-party services follow their own privacy policies and are themselves responsible for their data collection and use. We are not responsible for the privacy practices of third parties. We bind all our third-party partners to agreements under which they are obliged to keep your information secure.
Changes to the Privacy Policy
ey999 reserves the right to amend this Privacy Policy at any time. If significant changes are made to the Policy, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page.
- By sending a notification to your registered email address.
- By displaying a notice when you log in to the platform.
Continuing to use the platform after changes have been made will be considered as your consent to the updated Policy. We recommend reviewing this Policy regularly.
Contact and Complaints
Contact Us
Complaints Process
If you have any concerns or complaints about the processing of your personal information, please contact us directly in the first instance.
We will take your complaint seriously and endeavour to resolve it as quickly as possible. We are always committed to protecting your privacy rights.
For questions about responsible gaming or account security, please visit our Responsible Gaming page.