ey999 — Safe Gaming Commitment

Responsible gaming is our highest priority at ey999

Enjoy entertainment within your limits — ey999 is always here to help you play safely, mindfully, and in good health.

For players aged 21 and above only

Why do we believe in responsible gaming?

ey999 is an entertainment platform for players in Bangladesh — it should never be viewed as a source of income. Online gaming can be fun, but if it becomes an addiction it can cause personal, family, and financial harm. That is why we have placed responsible gaming at the centre of our platform.

Our goal is for every player to enjoy games consciously, within their own means, and with a healthy mindset. We provide various tools and support features that will help you keep your gaming experience in check.

Responsible gaming is not just about setting limits — it is about respecting yourself, thinking of your family, and seeing gaming as part of a healthy form of entertainment. ey999 is always by your side.

Our protection tools

Deposit Limits

Set your own limit on how much you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and a cooling-off period applies before it can be increased.

Session Time Limits

Set a time limit for each gaming session. When the set time is up, the system will suggest you take a break and will send you an alert on its own.

Self-Exclusion

If you feel you need a break from gaming, close your account for a set period or permanently. It is not possible to reopen an account while self-exclusion is active.

Time-Out Feature

Take a temporary break from 1 day up to 6 weeks. During a time-out you cannot log in and no bets can be placed — it is a short wellness break.

Betting History and Reports

View your complete gaming history, win and loss records, and spending reports at any time. Knowing the facts is the most powerful tool for making informed decisions.

24/7 Support Team

Our Bengali-language live chat support team is by your side around the clock for any issue. Do not hesitate to talk about gaming problems — we do not judge, we help.

Recognise the signs of problematic gaming

Problematic gaming usually develops gradually. If any of the following signs appear in yourself or someone you know, support should be sought right away.

Warning signs

  • Continuously increasing bet amounts and trying to recover losses
  • Lying about gaming or hiding it from family and friends
  • Feeling restless, irritable, or anxious when not gaming
  • Prioritising gaming over daily responsibilities, family, or work
  • Repeatedly coming back to try to recover money that was lost
  • Being unable to stop betting even in financial difficulty
  • Gaming at the expense of sleep, meals, or social life

If these signs appear, remember — this is not a weakness; it is a common problem that can be overcome with support. The ey999 support team is ready to help you with complete confidentiality.

21+
Age Restriction
24/7
Support Provided
৳100
Minimum Deposit
SSL
Encrypted Security

Protect yourself — detailed guidance

Self-Exclusion Process

Self-exclusion is a strong decision that allows you to take a complete break from your account for a fixed or indefinite period.

  • Options ranging from a minimum of 1 month to permanent self-exclusion
  • Login and betting are completely blocked during self-exclusion
  • Protection for reopening an account through identity verification
  • The process can be started simply by contacting support

How to set deposit and spending limits

You can set a deposit limit at any time from your account settings.

  • Daily limit: set an upper limit on how much you deposit each day
  • Weekly limit: keep control of total spending over seven days
  • Monthly limit: plan your budget month by month
  • Reducing a limit is immediate; increasing one requires a 72-hour wait

Reach out for help

You do not have to face gaming problems alone. The ey999 support team and specialist advisory services are always ready.

Live Chat Support

Our Bengali-speaking support team is available 24 hours a day, 7 days a week on live chat. Feel free to talk about any question or problem related to responsible gaming.

Email Support

If you prefer to get in touch in writing rather than via live chat, email us at: [email protected] — we will respond quickly and confidentially.

Family Protection

If you have concerns about the gaming habits of a family member, contact us as well. We can also take steps to protect an account at the request of a third party.

21+ age verification policy

ey999 strictly prohibits any person under the age of 21 from opening an account or playing games. This is not just our policy — it is an ethical commitment.

Age verification is mandatory

Age is verified through identity documents at the time of registration and before significant transactions. If verification is incomplete, the account remains temporarily suspended.

Protecting minors

If a minor can access your device, use parental control software and keep your account details secure.

If you ever suspect that a minor has used your account, notify our support immediately — we will act quickly.

Questions and answers about responsible gaming

Go to the "Responsible Gaming" or "Deposit Limits" option in your account settings to set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately. To increase a limit, a 72-hour cooling-off period must pass. If you need help, contact our 24/7 live chat.

Yes, self-exclusion is fully effective. Once activated, it will not be possible to log in or place bets by any means during the exclusion period. For a fixed-term self-exclusion, you may apply to reopen your account after the period ends by verifying your identity. For permanent self-exclusion, the account will never be reopened.

A time-out is a temporary break — from 1 day up to 6 weeks. During this time you cannot access your account, but it is reactivated automatically once the period ends. Self-exclusion is longer-term or permanent — it is a stronger step for dealing with gaming problems. Make your decision based on your own situation, and seek support if needed.

In this case, contact our support immediately. We can temporarily suspend the account and investigate the situation. Change your account password and set a security lock on your device. To prevent this kind of problem in the future, add an extra security layer to your account.

The minimum deposit is ৳100 (for each payment method). The minimum withdrawal is ৳800. The option to deposit small amounts helps with responsible budget planning — never deposit more than you can afford. Withdrawals are usually completed within 15 minutes to 2 hours.

The ey999 support team can help at an initial level. For serious problems, it is important to consult a mental health specialist or counsellor. In Bangladesh, you can contact Kaan Pete Roi (01779-554391) and government mental health service centres. Your wellbeing comes first.

Enjoy safely — ey999 is with you

Play responsibly, stay within your limits, and enjoy the entertainment. All our games and services are waiting for you.

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