ey999 Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the ey999 platform and the user. By visiting the ey999.cam website, opening an account, or using any service on this platform, you are considered to have read, understood, and accepted all the terms set out below.

ey999 is an online entertainment platform providing slot games, live casino, and cricket betting services to users in Bangladesh. This platform operates entirely for entertainment purposes.

If you disagree with any part of these terms, please stop using this platform. ey999 reserves the right to change these terms at any time, and continuing to use the platform after updated terms are published will be considered acceptance of the new terms.

To open an account on ey999, you must provide accurate and complete personal information. Each person may open only one account. If a single person holds multiple accounts, all of them will be terminated and deposited funds may be forfeited.

2.1 Registration Requirements

• Your name, date of birth, and contact details must be truthful and accurate.
• You are solely responsible for keeping your account login details confidential.
• You are personally responsible for all activities carried out under your account.
• Accounts are non-transferable; allowing a third party to use your account is strictly prohibited.
• ey999 reserves the right to verify the information provided at registration.

2.2 KYC Verification

Before processing a withdrawal, ey999 may verify your identity. This process may require copies of a national ID card, passport, or other government-issued identification. If you do not cooperate with verification, your account may be temporarily suspended.

By registering, you confirm that you are at least 21 years old. ey999 may request official documents to verify age at any time. Providing a false age will result in immediate account closure and all funds will be forfeited.

In addition, persons from any region or country where online gaming is legally prohibited may not use this platform. It is entirely the user's responsibility to comply with applicable legal restrictions.

ey999 supports the most widely used mobile banking methods in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

4.1 Deposit Terms

• Minimum deposit amount: ৳100 (for each payment method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposits may only be made from a payment account registered in your own name.
• Deposits sent from third-party accounts are not accepted and will be returned.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawals must be made using the same payment method used for the deposit.
• Withdrawals typically take 15 minutes to 2 hours to complete.
• Withdrawals may be delayed if verification has not been completed.

4.3 Transaction Cancellation

Once a deposit request has begun processing, it cannot be cancelled. A withdrawal request may be cancelled before processing begins. In cases of fraud or suspicious activity, ey999 reserves the right to suspend or cancel any transaction.

ey999 offers various types of bonuses and promotional offers from time to time. Each bonus has specific terms that must be read before accepting.

5.1 Welcome Bonus

• 120% bonus on first deposit, up to a maximum of ৳8,000.
• Wagering requirement on the bonus: 20 times (deposit + bonus).
• The bonus is available to new account holders one time only.
• Bonus funds cannot be withdrawn until the wagering requirement has been met.

5.2 General Bonus Terms

• Bets placed with bonus funds may be restricted to specific games.
• Multiple bonuses cannot be active at the same time unless explicitly stated.
• If evidence of bonus abuse or manipulation is found, the bonus will be cancelled.
• Each offer has a set expiry date; expired bonuses are cancelled automatically.

5.3 VIP Program

The ey999 VIP program has three tiers:

• Bronze: weekly cashback up to 0.5%.
• Silver: weekly cashback up to 1.0%.
• Gold: weekly cashback up to 1.5%.

You can move up to a higher tier through regular active play. Separate benefits and priority service apply for each tier.

All games available on ey999 are operated by reputable third-party game providers (including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi, and others). These games have their own rules that you should familiarise yourself with before playing.

• If a technical issue occurs during a gaming session, the outcome will be determined according to the provider's logs.
• If a bet is cancelled due to a disconnection, the provider's policy will apply.
• Game results are stored on the server and serve as the final evidence in the event of a dispute.
• If an abnormal win occurs due to a software error, ey999 reserves the right to void it.

6.1 Fair Play Guarantee

ey999 is committed to ensuring fair play. All games use a Random Number Generator (RNG) that is tested by independent auditors. There is no possibility of manipulating the outcome of any game.

• Opening or operating multiple accounts.
• Registering using a false identity or another person's information.
• Abusing or manipulating the bonus system.
• Attempting fraudulent payments or chargebacks.
• Exploiting software bugs or errors to gain an unfair advantage.
• Using automated software, bots, or scripts.
• Money laundering or other unlawful financial activities.
• Colluding with other users to manipulate games.
• Attempting to interfere with the platform's security systems.

8.1 Closure by User

You may request to close your account at any time via live chat or email. Before the account is closed, you will be given the opportunity to withdraw any available balance (subject to verification).

8.2 Termination by ey999

ey999 may suspend or terminate an account in the following circumstances:

• Violation of these terms.
• Suspicion of fraudulent or deceptive activity.
• Order from a court or regulatory authority.
• Extended period of inactivity on the account.

If an account is terminated for a legitimate reason, the remaining balance will be returned. In cases of termination due to a breach of terms, bonus funds will be forfeited.

ey999 places the highest importance on protecting users' personal information. Full details of how your information is collected, stored, and used can be found in our Privacy Policy.

In brief, ey999 uses your information for the following purposes:

• For account management and verification.
• For processing financial transactions.
• To prevent fraud and ensure security.
• To fulfil legal obligations.

ey999 does not sell your personal information to any third party. However, limited information may be shared with service provider partners, which is covered under a confidentiality agreement.

ey999 believes that gaming should be an entertainment activity, not a solution to financial problems. We encourage all users to play responsibly.

• Never place bets beyond your means.
• Set an entertainment budget in advance and stick to it.
• Avoid the tendency to place more bets in an attempt to recover lost money.
• If you notice signs of gaming addiction, seek help immediately.

ey999 offers a self-exclusion facility. You can temporarily close your account for a set period if you wish. For more details, visit our Responsible Gaming page.

If a dispute arises, please contact our customer service team first. Most issues can be resolved quickly and easily.

11.1 Complaint Submission Process

• Submit a detailed complaint via live chat or email.
• An initial response will be provided within 7 business days from the date the complaint is submitted.
• Complex matters may take up to 14 business days.
• A decision on the complaint will be communicated, and it will be considered ey999's final decision.

11.2 Limitation of Liability

ey999 will not be liable under any circumstances for direct or indirect losses caused by technical issues, connection interruptions, or third-party problems. The user is solely responsible for the quality and reliability of their own internet connection.

ey999 reserves the right to modify these terms and conditions, in part or in full, at any time. A notice will be posted on the platform for significant changes.

If you continue using the platform after the updated terms have been published, you will be considered to have accepted the new terms. We therefore recommend visiting this page regularly.

For any questions regarding these terms, please contact our support team: [email protected]